While there is no substitute for the supportive, transformative conversations and personal relationships that come from coaching, there are some techniques that can be helpful while we are in the throes of a pandemic.
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Many trainers have learned how to teach on the job, through trial and error. Fortunately, there is a depth of knowledge about how adults learn and how to facilitate their learning.
Social distancing and the current crisis demand that communication and coaching become priorities, beyond business as usual.
Staying connected, healthy and productive requires leaders who can bring people through these changes in an authentic and active way.
Unless your frontline team is slammed with customer requests or is one of the few companies with an increase in demand, now is the best possible time to invest in your people.
Adopting a cross-training mentality can better prepare workers for success in their careers, bringing their performance to the next level.
In the modern marketplace, the majority of the customers who contact your company have already decided to purchase your product. If a customer comes to your company almost ready to purchase from you and doesn’t, it implies that the seller poorly.
Lean back in your chair; close your eyes; and think about a time when you were working in the zone — the WOW zone — loving the job you were doing so much that you would have done it for free if you had some other way to pay the bills. That’s...
Today’s instructional designers must learn how to navigate the rise of the hyperactive e-learner, namely, the employees who power-click through content for completion, not retention.
Enerjoy, an artificial intelligence platform that uses personalized gamification to increase sales teams' motivation and performance, announced the launch of its series A fundraising round.