Many trainers have learned how to teach on the job, through trial and error. Fortunately, there is a depth of knowledge about how adults learn and how to facilitate their learning.
Smart companies are paying attention to work-life fulfillment and how to create the best possible employee experience. However, the dialogue usually encompasses things like alternative work hours or taking pets to work.
Walt Disney had some of the best people skills, emotional intelligence and communication skills of any leader in any field of endeavor. He set an example for all leaders and learning professionals to emulate.
Today’s buyers are more informed and aware than ever before. Consequently, it’s no longer enough to be a transactional sales representative. Sales professionals must have strong emotional intelligence.
Rarely do training organizations take advantage of compelling science to deal with the most critical determinant of whether people apply those skills: motivation. Which begs the question: Is motivation a skill that can be taught, learned and nurtured?
Trainers, consultants and coaches have content that can make significant contributions to organizations and individuals if the training is actually implemented.
Understanding how learning takes place incrementally in four stages can help you assess the need for training and the motivation to learn.
Resistance to sales training often stems from learners’ self-image: “I’m not the kind of person who does this behavior.” This leads to a rubber band effect, whereby they learn new material but don’t implement it, because it conflicts with their...