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Measuring Learning Effectiveness

2 min read
To a degree, learning is its own reward. Employees become more productive and engaged, and learning also improves job satisfaction and retention. But in business, everything must show its worth. Is learning an investment or an expense?

Assessing a Large Sales Organization

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Getting an accurate pulse on a large sales organization is like getting input from 500 people about an upcoming dinner party — it’s not easy. And if you miss the mark, the most vocal people in the company will communicate how they feel about the...

Why Are Soft Skills So Hard?

3 min read
Why is it easier to develop new hard skills, such as a new procedure or task, than it is to develop a new soft skill, such as active listening? Here are five key challenges to soft skills programs and how to overcome them.