Although there are numerous skills a coach can use when working with a client, there are three key techniques team leaders can begin using right away that will have a significant impact on the way they engage with their teams, peers and senior leadership.
Good questions are essential to understanding others and the key to successful client management, selling skills and employee engagement.
There is an epidemic occurring in the workplace. Leaders are using certain phrases that are spreading to their employees and being used as a badge of honor: “I’m so busy.” “I worked a 16-hour day.” “I worked super late last night.” The list...
Assessments bring awareness to leaders’ behaviors and tendencies. In other words, they create self-evaluation. As facilitators work through the assessments with learners, they witness a series of lightbulb “Aha!” moments.
Hiring consultants to train teams on eliminating bias is a great place to start, but real change won’t happen until there is a transformation at the core of a company’s culture. In short, we need to place more value on empathy.
My task analysis of leaders’ communication has revealed 18 specific communication skills that leaders need. Here are five that are especially important.
When I focus on trying to hear what is right in what another person is saying, I learn more, discover promising and even brilliant ideas, and focus on the right issues instead of my preconceptions about what problems might be. Those returns are...
Do less, not more. Sounds pretty “Zen,” doesn’t it? But guess what? It works.
Workplace zombies are people who are stuck in a sleep-walking state, with their eyes wide shut.