If you shop online and have ever had a question about or a problem with an order, you may have interacted with a customer service chatbot. Some organizations are also now using chatbots in their employee training programs.
The human brain is wired to forget. Not all information is needed beyond the immediate moment or situation. It’s up to instructional designers and training facilitators to help learners maximize knowledge retention.
Understanding how the brain learns best can enable us to provide leadership learning that embeds and lasts.
Whether you are facilitating a collaborative learning experience or a team working session, your first goal should always be to help your group connect. Without connection, collaboration is always more difficult and the result usually much less impactful.
Like suitcases, you can’t cram human brains beyond their capacity and expect them to function well. Crammed suitcases are prone to broken zippers and wrinkled clothes. Overloaded brains struggle to recall information.
E-learning increases knowledge retention rates by up to 60 percent, compared to 8 to 10 percent for offline training.