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User-Centered Design Through Learner Personas

3 min read
Marketers develop profiles that describe their real and potential customer base. Based on these personas, they then develop content that resonates with them. L&D professionals can also leverage this user-centered approach to create better and more engaging

Agile Role-Based Enablement Is the Key to Organizational Success

4 min read
To bridge the gap between businesses and their customers, people must be empowered and enabled to fully play their role. But the enablement of people is not only a matter of creating a training program that magically changes their behavior.