When a time-sensitive situation requires members of an organization to drop everything, act quickly and bypass the usual protocols to achieve a desired result, leaders need expert crisis negotiation skills to gain the full cooperation of their team.
When trying to influence others, we often focus on what we say or do, but we might also think about how we say it. Body language, facial expression and vocal tone are important aspects of influence — but they also are only part of the story.
Leaders at all levels who honor these requests are positioned to establish or validate their credibility and the credibility of their information. They are more likely to influence an executive audience.
Soft skills – self-awareness, patience, impulse control, empathy, altruism and collaboration – have always been the key to our survival and success.
You have impact that goes up, down and laterally throughout your organization. What you do has a ripple effect. You are influential, and you should use your influence to make an impact.
These four behaviors will not only improve work performance but also create a more rewarding work environment for the employees, ultimately leading to overall job satisfaction.