As leaders demonstrate courage, extend empathy and share gratitude, learning professionals have the privilege of leading the way in coaching and developing them.
With an increased interest in attracting and retaining employees and, in general, encouraging them to want to stay, there’s been a lot of enthusiasm for the topic of gratitude.
Employees become your competitive advantage when they freely give you discretionary effort – when they give you creative solutions, innovative ideas for new products or services, exceptional customer service, and an extra mile to meet deadlines.
Having an ego isn’t the problem. The challenge is that the ego’s leading role is to generate drama – unproductive behavior that keeps business leaders and their teams from delivering the highest level of results.