Young millennials and Generation Z make up a large part of the retail workforce. What will it take to engage these employees and develop them into associates that provide a great customer experience and boost sales? Training is one answer.
As millennials now represent more than 50 percent of the workforce and Generation Z begins to enter it, personal, engaging and relevant new hire onboarding programs are important.
In my previous post, I identified the soft skills that young employees are missing that their older colleagues value the most: professionalism, critical thinking and followership. Let’s take a closer look at critical thinking.
Effective training is either nonexistent or not working in today’s 21st-century workplace. The way in which training is developed and delivered for the modern workplace must change.
This is the post-boomer generational shift that demographers have been anticipating for decades, finally coming to fruition in the workplace everywhere you look.
For years, employers have faced a troubling lack of preparedness among college graduates entering the workforce. Now, it’s apparent that the real issue – one that is true for more than young professionals – is incompetence.
With a multigenerational workforce, the approach to training is as important as training itself.