Millennials have grown up in an instant gratification world, so patience is not necessarily their strong suit. Answers can be searched for, found, filed and implemented in a matter of minutes.
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A great performance appraisal motivates your reps and creates an empowered work environment that contributes to the success of your company and team.You want your sales team to be successful, happy and motivated, even after delivering sometimes...
Traditional employee performance reviews, full of hindsight assessments and assumptions, are often a waste of time. The secret to extracting productive performance metrics is to engage employees and conducting reviews constantly.
Current research suggests that people are burning out and not being appreciated enough in the workplace. According to Rath and Clifton, 65 percent of employees polled said they received no recognition or appreciation in the past 12 months. And Bersin...
You’ve probably heard the term, “rules of engagement” before. It is the name of a television situational comedy and was also the title of a movie starring Samuel L. Jackson and Tommy Lee Jones. Before that, it was the genesis of the armed forces...
A friend of mine is fond of saying, “What is less important is your understanding of the practice of leadership. What matters most is practicing that understanding of leadership.” Your people don’t respond to what you know, they respond to what you...
I was in the business of Broadcasting for 20 years before I become a coach. As a result, I also spent a lot of time at live concerts entertaining customers where I had a very different experience and interpretation of “feedback.” For three decades...
A compelling business lesson from today’s economy, especially given the recent downturn, is that excellent customer service can make or break a company’s bottom line.