It’s easy to imagine the scenario. A customer makes a new software purchase for her business unit. She finds tons of resources to help her get started with the product, but she doesn’t understand where to begin
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Employees need continuous development and feedback to be successful. They look to their employers to provide them with the necessary tools and resources they need to improve their performance. Reaching your full potential is a two-way street.
A great training program can have considerable influence on the performance of a new hire, especially when it comes to new managers.
Just as we can design training efforts to enhance individual learning agility, we can include steps in our training programs to foster a learning agile culture.
Are you going to approve this request?Joe, a new hire, is one of your most knowledgeable sales associates. Ask him any question about your products and services, and he can practically quote you the information verbatim.
Anyone who has participated in a training event is familiar with open-ended survey items like this one: “Please provide any additional comments you have about the training program you just completed.”
In October, Peter Cappelli (Wharton School) and Anna Tavis (Columbia University) wrote a Harvard Business Review article titled “The Performance Management Revolution.” It may seem extreme to call a change in performance management a...
While communication is widely accepted as a critical leadership competency, far too many executives, supervisors and managers are unable to write messages that support—rather than subvert—their ability to lead others.
At 3:35 on a muggy June afternoon in 1975, Eastern Airlines Flight 66, inbound from New Orleans, joined the arrival queue for New York’s John F. Kennedy Airport. A thunderstorm was brewing, and several airplanes ahead of Eastern 66 warned of
Improving the ability to give feedback, especially for managers, provides multiple opportunities to produce measurable business returns through improved on-the-job performance, enhanced group collaboration and agility, and better long-term employee...