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To Create Order Out of Chaos

1 min read
Setting your own rules of engagement means establishing your standard of interactional excellence for the 21st century. Leading is different today, but a new set of rules will create order out of chaos.
When engaged employees care about their work and their company, they want to do the right things on the job. And when they want to do the right things and give their all, their engagement translates into huge benefits for the company.

Trainers: Let’s Retire the “Gotcha”

2 min read
There’s a common facilitation technique used in training situations that needs to go away. Let’s call it the “Gotcha.” This technique intentionally leads learners to fail in some way, by leading them either to an incorrect answer or to fail an...