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Demystifying Empathy

3 min read
By demystifying empathy, you and your team can make your conversations more collaborative. When asked, “What is empathy?”, the most common answers are, "Saying I'm sorry," or"Sharing the same experience." These answers are good but could be better.

How Great Leaders Address and Resolve Conflict

3 min read
For leaders, one task rises in importance above all others: They must address and resolve conflict. When it comes to resolving conflict, the natural response of fight or flight does not work. Leaders must master two skills: emotional intelligence and EPR.