The ability to take in and process the world more deeply is particularly strong in those learning and development professionals who identify as what I call sensitive strivers — high achievers who think and feel everything more deeply.
While retraining functional job tasks is relatively straightforward, soft skills training requires a more targeted and custom approach.
People are naturally attracted to leaders who are perceptive, empathetic, controlled, self-aware and willing to take responsibility for their actions.
L&D teams have a role to play in helping leaders develop critical skills, including practicing self-care, exhibiting empathy and fostering innovation.
As leaders demonstrate courage, extend empathy and share gratitude, learning professionals have the privilege of leading the way in coaching and developing them.
Build empathy and humanity into the foundation of your organizational culture.
As organizations contemplate hybrid in-office/work-from-anywhere (WFA) models, virtual reality can provide powerful learning experiences to remote and on-site employees.
For leaders, challenges presented by COVID-19 exposed their strengths and weaknesses in unexpected ways.
Training telehealth workers on core soft skills like communication, empathy and agility will drive patient-centric experiences now and long after the pandemic subsides.