For leaders, challenges presented by COVID-19 exposed their strengths and weaknesses in unexpected ways.
Training telehealth workers on core soft skills like communication, empathy and agility will drive patient-centric experiences now and long after the pandemic subsides.
One way training professionals can support working parents during the pandemic is by implementing effective leadership training — in particular, by helping leaders develop their empathy.
If cognitive empathy can influence sales enablement in such a powerful way, it stands to reason we must recognize its necessity within our practice.
Realizing the benefits of empathy starts by clarifying what empathy actually is, why it matters and how we can learn it.
Take some time to reflect on your values today. How are you ensuring that they aren’t simply words you are professing but actions you are taking?