For leaders, challenges presented by COVID-19 exposed their strengths and weaknesses in unexpected ways.
Tag: empathy
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The world needs leaders who seek to understand, listen intently and humbly serve. Let’s be those people in all areas of our lives, both personally and professionally.
Training telehealth workers on core soft skills like communication, empathy and agility will drive patient-centric experiences now and long after the pandemic subsides.
If you believe that what are so often called “soft skills” are not at all soft, banish the term from your own communication.
One way training professionals can support working parents during the pandemic is by implementing effective leadership training — in particular, by helping leaders develop their empathy.
The mnemonic CREATE captures the essential elements of holding effective digital conversations. These five factors, in combination, support leaders who choose to thrive in the new digital normal.
If cognitive empathy can influence sales enablement in such a powerful way, it stands to reason we must recognize its necessity within our practice.
Realizing the benefits of empathy starts by clarifying what empathy actually is, why it matters and how we can learn it.
In addition to planning physical workspace changes, leaders should also prepare themselves to navigate the more complex issues of their employees’ sense of psychological safety.
Take some time to reflect on your values today. How are you ensuring that they aren’t simply words you are professing but actions you are taking?