For leaders, one task rises in importance above all others: They must address and resolve conflict. When it comes to resolving conflict, the natural response of fight or flight does not work. Leaders must master two skills: emotional intelligence and EPR.
Relocation is an emotional process as much as it is a logistical one. Coping with the emotional challenges of an international move requires as much support as coping with the logistics. The right emotional support can make or break an assignment.
If your organization has competitive leaders, your company culture is likely to reflect that intensity. Who leaders are and how they behave is reflected and mirrored throughout the organization. This mirroring means leaders must be emotionally intelligent.
Walt Disney had some of the best people skills, emotional intelligence and communication skills of any leader in any field of endeavor. He set an example for all leaders and learning professionals to emulate.
Today’s buyers are more informed and aware than ever before. Consequently, it’s no longer enough to be a transactional sales representative. Sales professionals must have strong emotional intelligence.
Any leadership training and development initiative would be incomplete without guidance on executive presence. Executive presence is less about a leader’s performance than about the signals that leader conveys through his or her daily interactions.
If you want to be an effective leader, be open to exploring who you are as a leader, work to create the right environment for the people you lead to thrive and commit to the lifelong pursuit of developing yourself as a leader.
With an increasing number of organizations experiencing slow growth, greater pressure on resources and margins, and a silo mentality and less-than-ideal ways of working, it is more important than ever to invest in “commercial people skills.”
Some say soft skills (e.g., emotional intelligence, communication and change management) are the most important, and others say hard skills (e.g., technology, customer service and basic work skills) take priority to enter and thrive in the workforce.
We may not know exactly which technical skills organizations will need in five years’ time, but soft skills will always be in demand. Here are three of the soft skills leaders can work on today to ensure they are equipped for the future.