Sales professionals today are uniquely positioned to seize on this challenge when they learn to combine the persuasiveness of data with the familiarity of story structure in selling. Here, we break this process down into three parts.
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You know that customer training creates happier customers, delivers a consistent brand experience and drives more repeat purchases. But, what’s the best way to prove the value of your training program to your boss or your boss’ boss?
Cloverleaf today announced that it has secured an investment from Queen City Angels to help the company add staff, expand its geographic reach and enhance customer usability of its software.
In the modern learning system, precise measurement is the foundation of making informed, data-driven decisions about L&D.
It may only be four words, but the EU’s General Data Protection Regulations (GDPR) are already striking fear into the hearts of millions of businesses around the world.
Data is not one-size-fits-all. It varies based on the audience it’s being served to and the analysis it’s undergoing, and in a business setting, it’s not always available to everyone. It can either be a helpful tool, or an enormous time sink.
Recent advances in virtual and augmented reality and in techniques such as gamification are creating excitement in corporate education, yet chief learning officers today still grapple with the same basic problems they’ve faced for more than 30 years.
Research continues to show how critical it is for L&D to align learning to business outcomes – and to demonstrate that alignment to business partners.
Just as good instructional designers should focus on L&D efforts that solve practical problems or address known competency gaps, evaluation should be planned based on knowledge of how to best measure and convey value to organizational stakeholders.
When faced with the task of evaluating training, a common approach is to solicit feedback using smile sheets.