Thought Industries, a leading provider of customer training and learning software solutions, announced today that it has received a strategic growth investment from Luminate Capital Partners, a San Francisco-based private equity firm.
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While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.
While training and customer success departments understand the importance of customer training and the value it provides, it can be difficult to communicate it to stakeholders. Making a solid business case for a customer training program is the key.
How can companies remain competitive on the competitive world stage? Extended enterprise training programs are a powerful means of educating your organization’s customers, users and other stakeholders on its products and services.
The importance of delivering thorough training during customer onboarding cannot be overstated. Master it, and new customers are much more likely to become reliant on your services and stick around.
Nate Aune, CEO of Appsembler, will share the power of learning by doing and how it takes shape in the form of virtual training lab environments for software and developer training.
After many weeks or months, the training project is written, tested and approved. Now, it is ready to be implemented. There are many ways to roll out a training program, and the best method depends on the type of training program and the audience.
This training guide teaches you the technical considerations for executing an extended enterprise strategy, providing insight into how to deliver and track product training across systems.
Training is at the forefront of customer success and retention, giving training professionals an opportunity to impact the businesses they serve.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?