Learning and development needs to look at employee engagement anew and through the lens of the ongoing ravages of the coronavirus pandemic.
Your customers matter now more than ever before. This truth is absolute, in the otherwise chaotic new abnormal of COVID-19.
Dutch startup Kaizo, formerly known as Ticketless, today announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from several angel investors.
Your customer service representatives are the face and voice of your organization. Customer service reps should meet every caller with excitement and a genuine desire to help in order to make an impactful impression on the customer.
WorkRamp today announced WorkRamp for Zendesk, a new offering for support teams designed to provide training directly in the context of the most critical customer support conversations.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
How can companies remain competitive on the competitive world stage? Extended enterprise training programs are a powerful means of educating your organization’s customers, users and other stakeholders on its products and services.
Gameffective introduced Gameffective for Contact Centers, a business solution designed to increase revenue, reduce operational costs and meet the strategic needs of contact centers focused on sales, customer service, technical support, and debt collection.
ExecVision, the conversation intelligence platform designed to help organizations identify and improve their reps' performance bell curve, today announced a $5.4 million growth investment led by Edison Partners, a leading growth equity investor.