While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.
Tag: customer success
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In this report, you’ll discover a science-backed apology messaging framework that your sales and customer success teams can use to build and deliver your apology message — and positively influence even your most angry and bitterly disappointed...
ExecVision, the conversation intelligence platform designed to help organizations identify and improve their reps' performance bell curve, today announced a $5.4 million growth investment led by Edison Partners, a leading growth equity investor.
Training is at the forefront of customer success and retention, giving training professionals an opportunity to impact the businesses they serve.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
You might think customer onboarding is all about teaching new customers how to use your product – which buttons to click and how to navigate around the interface. But the most effective customer onboarding is much more than that.
Thought Industries, one of the fastest growing online learning SaaS companies, today announced the launch of Banyan Success Training, by Banyan, a full-service patient experience service that helps doctors find new patients and keep them for life.
In sales, where communication must be fast but well-informed, and knowledge must be easily accessed on any device, capturing and sharing institutional knowledge among employees and between reps and customers is especially important.