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How to Increase Revenue by Aligning Sales With Customer Service

Sponsored4 min read
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.

4 Tips for Scaling Your Customer Training Efforts

5 min read
While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.

Sorry Shouldn’t Be the Hardest Word: Apology Science in the B2B World

Sponsored27 sec read
In this report, you’ll discover a science-backed apology messaging framework that your sales and customer success teams can use to build and deliver your apology message — and positively influence even your most angry and bitterly disappointed...