HackerRank, the developer skills company, today announced that Debra Squyres has joined the company as Chief Customer Officer.
Tag: customer success
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Learn how Imparta’s new Customer Success and Renewal program can improve your company’s key business metrics in this Training Industry product demo.
Thought Industries, a leading B2B customer training platform provider, announced its integration with customer success platform Gainsight Sightline.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.
In this report, you’ll discover a science-backed apology messaging framework that your sales and customer success teams can use to build and deliver your apology message — and positively influence even your most angry and bitterly disappointed...
ExecVision, the conversation intelligence platform designed to help organizations identify and improve their reps' performance bell curve, today announced a $5.4 million growth investment led by Edison Partners, a leading growth equity investor.
Training is at the forefront of customer success and retention, giving training professionals an opportunity to impact the businesses they serve.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
You might think customer onboarding is all about teaching new customers how to use your product – which buttons to click and how to navigate around the interface. But the most effective customer onboarding is much more than that.