HackerRank, the developer skills company, today announced that Debra Squyres has joined the company as Chief Customer Officer.
Tag: customer success
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Thought Industries, a leading B2B customer training platform provider, announced its integration with customer success platform Gainsight Sightline.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.
ExecVision, the conversation intelligence platform designed to help organizations identify and improve their reps' performance bell curve, today announced a $5.4 million growth investment led by Edison Partners, a leading growth equity investor.
Training is at the forefront of customer success and retention, giving training professionals an opportunity to impact the businesses they serve.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
Thought Industries, one of the fastest growing online learning SaaS companies, today announced the launch of Banyan Success Training, by Banyan, a full-service patient experience service that helps doctors find new patients and keep them for life.
In sales, where communication must be fast but well-informed, and knowledge must be easily accessed on any device, capturing and sharing institutional knowledge among employees and between reps and customers is especially important.