When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
In this report, you’ll discover a science-backed apology messaging framework that your sales and customer success teams can use to build and deliver your apology message — and positively influence even your most angry and bitterly disappointed...
ExecVision, the conversation intelligence platform designed to help organizations identify and improve their reps' performance bell curve, today announced a $5.4 million growth investment led by Edison Partners, a leading growth equity investor.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
You might think customer onboarding is all about teaching new customers how to use your product – which buttons to click and how to navigate around the interface. But the most effective customer onboarding is much more than that.
Thought Industries, one of the fastest growing online learning SaaS companies, today announced the launch of Banyan Success Training, by Banyan, a full-service patient experience service that helps doctors find new patients and keep them for life.
In sales, where communication must be fast but well-informed, and knowledge must be easily accessed on any device, capturing and sharing institutional knowledge among employees and between reps and customers is especially important.