Selling has changed. Customers have more resources that equip them to address their challenges independently. As a result, they are leaving sales professionals out of the process. Salespeople need to find a way back in.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
Everywhere from the exhibition halls to workshop rooms to the main conference hall, TICE 2019 was alive and buzzing with excitement as learning professionals and thought leaders from across the globe converged in Raleigh, North Carolina.
We all might know soft skills are important, and our instincts are telling us they can have a profound impact on the bottom line, but without research, we can’t actually prove it and show how great the impact is.
There’s been a power shift between companies and customers. That starting point is how you meet the needs of today’s customers and shareholders, with their ever-more demanding personas.
Imagine how companies could apply augmented reality (AR) to increase efficiency, reduce downtime, save money and increase satisfaction.
Investing in an effective onboarding program can improve engagement for new employees, while playing a crucial role in customer satisfaction for today’s retailers.
Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents.
In recent years, innovation and disruptions have become commonplace across industries. One of the main drivers is technology, particularly in the digitalization of business operations.
Many businesses struggle with the idea of employee engagement, questioning if engagement really affects their revenue. Measuring customer service can help answer that question. Here’s why.