Interactive videos can train your customer service reps with the soft and technical skills they need to keep your customers coming back for more. Here's some tips to get started delivering successful customer training videos.
Alignment starts with clearly articulated performance expectations that fit within and enable the organization’s business goals.
A key aspect of continuous improvement is the readiness of your workforce to meet the challenges it will face.
To improve the effectiveness of your customer service training programs and develop strong leaders, here are six soft skills to integrate into your programs.
Dutch startup Kaizo, formerly known as Ticketless, today announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from several angel investors.
Working in the customer service field isn’t easy. It requires strong communication and persuasion skills, patience and empathy.
Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
Selling has changed. Customers have more resources that equip them to address their challenges independently. As a result, they are leaving sales professionals out of the process. Salespeople need to find a way back in.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
Everywhere from the exhibition halls to workshop rooms to the main conference hall, TICE 2019 was alive and buzzing with excitement as learning professionals and thought leaders from across the globe converged in Raleigh, North Carolina.