The quality of customer service has a direct impact on the bottom line, so owners need to invest in their CSRs to make them an asset to the business. This could equal more loyalty, higher conversion rates, higher average tickets and more excited customers.
Adopting a next-level approach to customer service is an opportunity to show your customers that you’re committed to using every opportunity to learn how you can better serve them and meet their needs.
Insurers and their sales leaders are embracing third-party tech advancements to help their CSRs become both proficient and efficient in talking through policy packages and other needs with clients.
Interactive videos can train your customer service reps with the soft and technical skills they need to keep your customers coming back for more. Here's some tips to get started delivering successful customer training videos.
Alignment starts with clearly articulated performance expectations that fit within and enable the organization’s business goals.
A key aspect of continuous improvement is the readiness of your workforce to meet the challenges it will face.
To improve the effectiveness of your customer service training programs and develop strong leaders, here are six soft skills to integrate into your programs.
Dutch startup Kaizo, formerly known as Ticketless, today announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from several angel investors.
Working in the customer service field isn’t easy. It requires strong communication and persuasion skills, patience and empathy.
Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.