Investing in an effective onboarding program can improve engagement for new employees, while playing a crucial role in customer satisfaction for today’s retailers.
Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents.
In recent years, innovation and disruptions have become commonplace across industries. One of the main drivers is technology, particularly in the digitalization of business operations.
Many businesses struggle with the idea of employee engagement, questioning if engagement really affects their revenue. Measuring customer service can help answer that question. Here’s why.