To improve the effectiveness of your customer service training programs and develop strong leaders, here are six soft skills to integrate into your programs.
Dutch startup Kaizo, formerly known as Ticketless, today announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from several angel investors.
Working in the customer service field isn’t easy. It requires strong communication and persuasion skills, patience and empathy.
Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
Selling has changed. Customers have more resources that equip them to address their challenges independently. As a result, they are leaving sales professionals out of the process. Salespeople need to find a way back in.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
Everywhere from the exhibition halls to workshop rooms to the main conference hall, TICE 2019 was alive and buzzing with excitement as learning professionals and thought leaders from across the globe converged in Raleigh, North Carolina.
We all might know soft skills are important, and our instincts are telling us they can have a profound impact on the bottom line, but without research, we can’t actually prove it and show how great the impact is.
There’s been a power shift between companies and customers. That starting point is how you meet the needs of today’s customers and shareholders, with their ever-more demanding personas.
Imagine how companies could apply augmented reality (AR) to increase efficiency, reduce downtime, save money and increase satisfaction.