There is good reason our society values a licensing/certification system.
Tag: customer service training
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Loyal customers are like money in the bank. They buy more often than other customers and are less swayed by the competition. Loyal customers are more familiar with your products and services, which can reduce your overall support costs.
Customers are increasingly making buying decisions based on the quality of their experience with a vendor rather than pricing and products.
How often have you heard a supervisor or manager exclaim, "It's all about the bottom line? We need to do all we can to keep our customers," or, "Without the customer we are nothing."
We have all experienced it. Already flustered from dissatisfaction with a purchased service or product, we turn to a company’s associates for help, only to be met by indifference, rudeness or a memorized response that does not address our real needs....
In an age of automation, how often do you hear customers share a positive experience with a self-service or instant-service communication channel?
A compelling business lesson from today’s economy, especially given the recent downturn, is that excellent customer service can make or break a company’s bottom line.