Here are some important steps you can take to align your customer-facing teams and move on to more profitable business.
Tag: customer service training
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A two-word HR and management key – customer success – has huge implications for those in HR, management or customer-facing roles.
Product knowledge ensures that sales professionals can communicate effectively and enthusiastically, building trust and confidence in customer relationship. It also means they can answer questions on the spot and overcome...
It costs money to train your employees. But in my experience, it almost always costs much more when companies decide not to train their workers. Those organizations are spending more and, in many cases, sabotaging their own success in ways they do not...
Employee training is a challenge for most companies because of constant service, product, staffing, market or consumer changes. Therefore, companies are always on the lookout for the best educational solutions to quickly and effectively train staff.
Why do some businesses thrive and others struggle? There are countless possible reasons including location, product selection, marketing and investment capital. However, oftentimes it’s the way customers are treated.
Your call center could be the single most important touch point for your customers. A survey by Forrester showed that close to 80 percent of the general public still prefers to contact customer service by phone, making it a highly strategic business...
Many of us have suffered through bad managers. Whether it was in our first job at a burger shack or in our professional careers, being directed by a manager who lacks the personnel or motivational skills can have lasting, deleterious effects.
Back in the day, when a company received a service request, a receptionist would schedule a local field technician who arrived within an agreed upon window of time, fixed the problem and drove on to the next job.