Whether you’re a B2B or B2C business, a manufacturer or a retailer, or something in between, you are engaged in commerce, and the foundation of commerce is trust.
Tag: customer service training
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Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen.
Evidence suggests that over 25 million people in the U.K. may be in a state of vulnerability. Training can help frontline staff identify them and improve their customer experience.
Over the past two years, corporations have been building and implementing virtual reality (VR) training solutions and, by doing so, transforming the way people learn.
It may not work every time, but a thoughtful retention strategy can rebuild customer and brand loyalty when issues arise. This kind of responsiveness is not haphazard and must permeate the company culture and mindset.
Many managers and trainers present employees with a series of situations and pre-packaged solutions to those problems. Some people might call that training, but I call it troubleshooting.
Development professionals know that communication is the backbone of a healthy company culture. A team’s ability to work through adversity and navigate healthy conflict is what separates high-performing teams from mediocrity.
Training customer-facing employees to be brand ambassadors is a key to improving customer brand loyalty, customer service scores and sales.
Just as the ethic of charity obligates the rich to help the poor survive, so ought the ethic of business obligate employers to help employees become more human.
Whenever you’re dealing with a dissatisfied customer, it can feel like there are a million things that can go wrong.