A key aspect of continuous improvement is the readiness of your workforce to meet the challenges it will face.
Working in the customer service field isn’t easy. It requires strong communication and persuasion skills, patience and empathy.
Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today released an update of its Sidekick agent coaching system.
Selling has changed. Customers have more resources that equip them to address their challenges independently. As a result, they are leaving sales professionals out of the process. Salespeople need to find a way back in.
Your customer service representatives are the face and voice of your organization. Customer service reps should meet every caller with excitement and a genuine desire to help in order to make an impactful impression on the customer.
New employees need an onboarding experience that is valuable and tailored to their individual role. Learning journey maps serve as a starting point for the personalized learning experience new employees are embarking on.
How do you train globally dispersed groups quickly, convincingly and cost-effectively? For starters, you might want to keep your stakeholders on the ground and leverage the cloud.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.