TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today released an update of its Sidekick agent coaching system.
Selling has changed. Customers have more resources that equip them to address their challenges independently. As a result, they are leaving sales professionals out of the process. Salespeople need to find a way back in.
Your customer service representatives are the face and voice of your organization. Customer service reps should meet every caller with excitement and a genuine desire to help in order to make an impactful impression on the customer.
New employees need an onboarding experience that is valuable and tailored to their individual role. Learning journey maps serve as a starting point for the personalized learning experience new employees are embarking on.
How do you train globally dispersed groups quickly, convincingly and cost-effectively? For starters, you might want to keep your stakeholders on the ground and leverage the cloud.
When it comes to increasing revenue, most organizations look first to their sales team to drive new business and overlook the revenue-boosting potential that comes from aligning the sales and customer service departments.
Richardson has launched its new Enhanced Service Through Consultative Sales Program, a sales training program that enables service professionals with a new set of skills to help them deliver a world class customer service experience.
Gameffective introduced Gameffective for Contact Centers, a business solution designed to increase revenue, reduce operational costs and meet the strategic needs of contact centers focused on sales, customer service, technical support, and debt collection.
We all might know soft skills are important, and our instincts are telling us they can have a profound impact on the bottom line, but without research, we can’t actually prove it and show how great the impact is.