Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents.
Selling luxury brands in the duty-free world is a different proposition to selling them in high-end stores. For sales staff, success requires a different set of skills – and their training has to reflect those differences.
Global Partners LLC, dba Global Partners Training (GPT), a customer relationship change management company, has received a private investment intended to support its continued global growth.
In recent years, innovation and disruptions have become commonplace across industries. One of the main drivers is technology, particularly in the digitalization of business operations.
Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired the CEB Challenger and Effortless Experience Solutions Business (“Challenger” or the “Company”) from Gartner, Inc. (NYSE: IT).
Imparta, a leading global provider of sales and service training, announces the appointment of Steve Lunz as EVP of Imparta, Inc.
In sales, where communication must be fast but well-informed, and knowledge must be easily accessed on any device, capturing and sharing institutional knowledge among employees and between reps and customers is especially important.
While the extent and feasibility of “all-hands” customer support may vary based on organizational structure, there are valuable lessons to be learned from customer-centric companies, especially for teams in sales or marketing.
Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen.