Gameffective introduced Gameffective for Contact Centers, a business solution designed to increase revenue, reduce operational costs and meet the strategic needs of contact centers focused on sales, customer service, technical support, and debt collection.
We all might know soft skills are important, and our instincts are telling us they can have a profound impact on the bottom line, but without research, we can’t actually prove it and show how great the impact is.
Pitchboy, a virtual reality training company which provides customized training for sales and customer representatives, announced it has closed its round of seed funding.
Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents.
Selling luxury brands in the duty-free world is a different proposition to selling them in high-end stores. For sales staff, success requires a different set of skills – and their training has to reflect those differences.
Global Partners LLC, dba Global Partners Training (GPT), a customer relationship change management company, has received a private investment intended to support its continued global growth.
In recent years, innovation and disruptions have become commonplace across industries. One of the main drivers is technology, particularly in the digitalization of business operations.
Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired the CEB Challenger and Effortless Experience Solutions Business (“Challenger” or the “Company”) from Gartner, Inc. (NYSE: IT).
Imparta, a leading global provider of sales and service training, announces the appointment of Steve Lunz as EVP of Imparta, Inc.
In sales, where communication must be fast but well-informed, and knowledge must be easily accessed on any device, capturing and sharing institutional knowledge among employees and between reps and customers is especially important.