The use of AI in customer service can help businesses provide quicker and more accurate responses to customer queries. Businesses are turning to AI and other evolving technologies to improve the quality of their business and the customer’s experience.
According to PwC, 73% of customers believe that a good experience is key to influencing brand loyalty — so your receptionists must be ready to deliver. Learn more about effective customer service training in this article.
By treating customer training as a strategic business function, your organization can drive business results at scale.
Interactive videos can train your customer service reps with the soft and technical skills they need to keep your customers coming back for more. Here's some tips to get started delivering successful customer training videos.
Alignment starts with clearly articulated performance expectations that fit within and enable the organization’s business goals.
A key aspect of continuous improvement is the readiness of your workforce to meet the challenges it will face.
Working in the customer service field isn’t easy. It requires strong communication and persuasion skills, patience and empathy.
Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today released an update of its Sidekick agent coaching system.
Selling has changed. Customers have more resources that equip them to address their challenges independently. As a result, they are leaving sales professionals out of the process. Salespeople need to find a way back in.