WorkRamp today announced WorkRamp for Zendesk, a new offering for support teams designed to provide training directly in the context of the most critical customer support conversations.
EduBrite, one of the most versatile learning management systems (LMS) on the market for enabling companies to create training and certification programs, announces the launch of SuccessX.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
Thought Industries, one of the fastest growing online learning SaaS companies, announced today that eMoney Advisor selected its Customer Learning PlatformTM to support major training organizational improvements.
You might think customer onboarding is all about teaching new customers how to use your product – which buttons to click and how to navigate around the interface. But the most effective customer onboarding is much more than that.
L&D is increasingly serving not just internal clients (employees) but also learners outside the organization, such as external partners and customers.