Customer education services help users fully understand and maximize the value of products or services.
Tag: customer onboarding
Most Recent
Funding accelerates project management leader GuideCX’s ability to enhance the customer engagement experience through product-led growth.
How can SaaS companies streamline their customer onboarding process to increase acquisition and lower churn rates?
Customer education is a rapidly growing segment of the training market. How can learning leaders deliver training that benefits both customers and the business?
Software companies grow and reach different levels of maturity at different rates. Some are in growth mode, while some are in profit mode, but one thing that is constant across companies is the need to onboard their customers at scale.
WorkRamp today announced WorkRamp for Zendesk, a new offering for support teams designed to provide training directly in the context of the most critical customer support conversations.
EduBrite, one of the most versatile learning management systems (LMS) on the market for enabling companies to create training and certification programs, announces the launch of SuccessX.
While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.
The importance of delivering thorough training during customer onboarding cannot be overstated. Master it, and new customers are much more likely to become reliant on your services and stick around.
Training Industry produced 74 webinars this year, covering a broad spectrum of L&D topics across the market. The most popular webinars of 2018 shared insights for learning leaders to improve training and performance at their organizations.