Training customer-facing employees to be brand ambassadors is a key to improving customer brand loyalty, customer service scores and sales.
Tag: customer experience
Most Recent
Kantar, the data investment management division of WPP, and one of the world's largest insight, information and consultancy groups, announced today it has formed a joint venture with Second City Works, the corporate services division of The Second City.
Theoretically, every training you offer your employees should have customer service training woven into it.
Making sure employees on the frontline of the customer experience are knowledgeable and engaged is key to improving service. However, classroom or traditional e-learning are often not efficient ways for those employees to learn.