Soft skills (such as communication and relationship-building skills) and the delivery of benefits (as defined by the customer) are the essential ingredients of sales and the foundation upon which we build exceptional customer experiences.
Tag: customer experience
Most Recent
Nothing is more energizing in sales than having a distinct edge – a superior idea or highly differentiated offering. But, brilliant new “insights” or product advantages have an increasingly shorter shelf life in today’s connected, real-time world.
Here are five key questions to ask sales team members to gauge their connectedness at any given client organization.
Sales enablement’s effectiveness is measured at every stage along the customer’s journey. And that requires centering sales enablement strategies around the customer.
Thought Industries, one of the fastest growing online learning companies and creator of the first Learning Business Platform™, today announced the launch of CustomerGauge Academy by CustomerGauge.
Guru, the AI-powered Revenue Empowerment Network, today announced its latest set of features designed to empower revenue teams by serving them the knowledge they need to do their jobs well.
It’s frequently said in the L&D community that as learners, employees are now acting like consumers. As a result, experts say, organizations need to change their approach to learning and development.
Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen.
Customer service and training go hand-in-hand and even feed each other, creating a positive customer experience that makes the company as a whole more successful.
Evidence suggests that over 25 million people in the U.K. may be in a state of vulnerability. Training can help frontline staff identify them and improve their customer experience.