Jenny Ellingen, Vice President of Customer Experience, passed away Saturday at home surrounded by family, due to complications from a long illness.
Learning and development needs to look at employee engagement anew and through the lens of the ongoing ravages of the coronavirus pandemic.
Genesys®, a leader in cloud customer experience and contact center solutions, announced a partnership with Zoom to improve employee collaboration.
The single most effective way you can improve productivity and sales within your business is to align your whole organization around the customer experience. This idea might sound like a simple and clear-cut way to operate, but it requires commitment.
Conduent Incorporated (NASDAQ: CNDT) today announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service lines.
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the general availability of Frontline Feedback to Qualtrics CustomerXM™.
Your customer service representatives are the face and voice of your organization. Customer service reps should meet every caller with excitement and a genuine desire to help in order to make an impactful impression on the customer.
Nothing is more energizing in sales than having a distinct edge – a superior idea or highly differentiated offering. But, brilliant new “insights” or product advantages have an increasingly shorter shelf life in today’s connected, real-time world.
Here are five key questions to ask sales team members to gauge their connectedness at any given client organization.