What specific actions are your managers taking to increase employee and customer engagement and stay ahead of your competition?
How can companies remain competitive on the competitive world stage? Extended enterprise training programs are a powerful means of educating your organization’s customers, users and other stakeholders on its products and services.
Elay Cohen, CEO and co-founder of SalesHood, a leading sales enablement automation platform, today announced the launch of his latest book, Enablement Mastery.
Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud.
Despite the significant expenditures that continue to go into training salespeople to "close the deal," many sales organizations struggle to meet and exceed their targets, and here's why.
Customer service and training go hand-in-hand and even feed each other, creating a positive customer experience that makes the company as a whole more successful.
Evidence suggests that over 25 million people in the U.K. may be in a state of vulnerability. Training can help frontline staff identify them and improve their customer experience.
Outreach, the leading Customer Engagement Platform, has secured $65 million in Series D financing, more than doubling the company's valuation over its Series C round.