Customer education programs are educational activities that a company sponsors for the purpose of supporting the product use of two broad categories of current or potential customers: business professionals and individual consumers.
Tag: customer education
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While the LMS was built around the idea of the internal knowledge worker, training today must integrate new audiences, who cannot be trained in the same way.
This article identifies the key technologies in the customer education space, why they’re important and how they can help your business.
MTS Health Investors, LLC, the New York-based healthcare private equity firm, announced that funds managed by MTS have completed an investment in Accuity Delivery Systems LLC. Terms of the transaction were not disclosed.
Learn how ForgeRock, a software organization with $100 million sales, and security giant Sophos, bring their customer education to life using virtual IT training.
It’s easy to imagine the scenario. A customer makes a new software purchase for her business unit. She finds tons of resources to help her get started with the product, but she doesn’t understand where to begin
What if, rather than attempting to communicate an indirect relationship between employee training and corporate profits, learning leaders focused more of their efforts on directly generating revenue from the training programs they already offer?
Effective virtual customer education programs can elevate the customer experience by delivering consistent content that drives engagement and effectiveness. Read this article to examine the challenges and best practices for developing effective onboarding...
Constant change and uncertainty have exhausted buyers. The global economy has made every major purchasing decision seem like life or death. Customers today are trying to keep up with changing marketplace dynamics by innovating and taking their company from
Struggling to differentiate themselves in today's crowded and hurried markets, many salespeople and account managers rely too much on products and pricing and too little on what matters most to their customers.