While training and customer success departments understand the importance of customer training and the value it provides, it can be difficult to communicate it to stakeholders. Making a solid business case for a customer training program is the key.
After many weeks or months, the training project is written, tested and approved. Now, it is ready to be implemented. There are many ways to roll out a training program, and the best method depends on the type of training program and the audience.
This training guide teaches you the technical considerations for executing an extended enterprise strategy, providing insight into how to deliver and track product training across systems.
Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
Skilljar, the leading Customer Training Platform for enterprises, today announced it has teamed up with Zoom Video Communications, Inc. to offer enterprises a unified and efficient way to conduct live customer training events.
Thought Industries, one of the fastest growing online learning SaaS companies, announced today that eMoney Advisor selected its Customer Learning PlatformTM to support major training organizational improvements.
You might think customer onboarding is all about teaching new customers how to use your product – which buttons to click and how to navigate around the interface. But the most effective customer onboarding is much more than that.
Thought Industries, one of the fastest growing online learning companies and creator of the first Learning Business Platform™, today announced the launch of CustomerGauge Academy by CustomerGauge.