The brightly colored office space is a flurry of activity and voices as a phone rings and a Quicken Loans' Client Care Specialist pushes the button on her headset, says, "Thanks for calling Quicken Loans."
Tag: culture
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When discussing training, the debate rages. How long is short enough and how short is long enough?On the one hand, how do we optimize the limited time employees can spend on learning and keep their attention in our fast paced world?
The pace of business has accelerated over the past several years, and core people management processes like performance reviews are changing as a result.
Collaboration in the workplace can help form a group of employees who are relatable, trustworthy and accountable. This is beneficial as a company works to advance its mission and focus.
Somewhere on a small island located in the Pacific Ocean, a group of 10 employees are settling down in the training room of their call center. The organization has recently been awarded a contract for an aviation firm based in the Middle East.
Everyone wants to build a culture of leadership. Knowing the ins and outs of influence can make the difference between a training program's success or failure.
People are creatures of habit and often become frustrated when something interferes with the comfort and familiarity of those habits.
As the way of doing business continues to rapidly change, it impacts the way learners prefer to learn and keep up with such change.
In a world of commoditized products, shrinking delivery channels and increasing customer service expectations, it is more difficult than ever to stand out in a crowded marketplace.
A company’s turnover ratio (the number of employees who leave vs. the number who stay over a one-year period) can be a window into employee satisfaction within your organization.