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Our behavior is influenced as much by roles as it is by our personalities, but for a significant change to happen in an organization, it’s easier to accept people and work on reframing their roles. In other words: Modify the role, not the person.
Training and education do not have the power to fundamentally change behaviors and culture. While they are important components in driving the recognition that change must occur, and the skills needed to make the change, they are not the drivers of change.
Every transformation is, at its core, about ideas. You can’t change fundamental behaviors without first changing fundamental beliefs. That’s why every change effort needs to start with training to indoctrinate the values and skills that will drive...