The quality of customer service has a direct impact on the bottom line, so owners need to invest in their CSRs to make them an asset to the business. This could equal more loyalty, higher conversion rates, higher average tickets and more excited customers.
Tag: CSR Training
Most Recent
Insurers and their sales leaders are embracing third-party tech advancements to help their CSRs become both proficient and efficient in talking through policy packages and other needs with clients.