We often adopt ideas from people around us — individuals we respect or consider to be members of our cohort, whether political, generational or professional. In adopting those ideas, we don’t always think them through or consider their consequences.
As you scan the horizon of failed corporate change efforts, occasionally, you find an organization that successfully implemented a massive and permanent shift in behavior. Is the difference dumb luck, or can we learn from the best?
There are crucial moments that happen throughout our day, weeks and careers that become defining moments. The routine, good work we do day in and day out can easily be tainted by one bad day, one bad interaction or one bad blowup.