While communication is widely accepted as a critical leadership competency, far too many executives, supervisors and managers are unable to write messages that support—rather than subvert—their ability to lead others.
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Being intentional with professional development and coaching in these five skills can successfully accelerate the level of management talent in your organization.
As companies look to managers to identify, shape and engage next gen leaders, managers need to be empowered with the knowledge, practice and coaching frameworks to be successful.
A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.
When you are able to handle the difficult and toxic people in your work life, you will become a much stronger, more secure and more appreciated employee. The trick is to deal strategically and consistently with the personality and make conscious choices...
Playing soccer two-to-three nights a week for 15 years, you are bound to be banged up a few times. I wouldn’t trade it for the world though. Engaging in play not only keeps you fit, it keeps you young!
Realizing that people see things through unique lenses that make the world appear different to each of us is crucial in navigating’s today’s world.
As a leader, you expect the people you work with to communicate effectively and efficiently. Too often, they don’t. Meetings waste time. Presentations fail to persuade and sometimes seem pointless. Employees disengage, and everyone dreads the next...
Most of us send text messages on a daily, if not an hourly, basis in our personal lives - and have for many years. Increasingly, many professional organizations are utilizing instant messaging applications at the office as well.
Effective public relations is essential to the success of any business venture and in order for it to be successful, it is critical that managers and administrators do their part.