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Troubleshooting Versus Training

2 min read
Many managers and trainers present employees with a series of situations and pre-packaged solutions to those problems. Some people might call that training, but I call it troubleshooting.

Change Leaders Do These 5 Things Brilliantly

3 min read
A change initiative’s best chance for success is having everyone in a leadership position – from members of the C-suite to the supervisors on the front line – actively committed to achieving the desired result.

A Guide to Honing People Management Skills

3 min read
Today’s workforce has more potential than ever before. Employees have access to better technology and are better educated, managers have a deeper understanding of team dynamics, and the competitive desire to achieve more is always part of the game.