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Troubleshooting Versus Training

3 min read
Many managers and trainers present employees with a series of situations and pre-packaged solutions to those problems. Some people might call that training, but I call it troubleshooting.

Change Leaders Do These 5 Things Brilliantly

3 min read
A change initiative’s best chance for success is having everyone in a leadership position – from members of the C-suite to the supervisors on the front line – actively committed to achieving the desired result.