As a learning leader, you can increase your ability to influence others through conversation. Consider these techniques help to drive — and steer — impactful conversations in your role as a learning leader.
While retraining functional job tasks is relatively straightforward, soft skills training requires a more targeted and custom approach.
Put the leadership development focus on building excellent communication practices, infused with integrity, inclusiveness, equity and transparency to maximize value for leaders.
Stories increase the capacity for learning and retention of information, and they are how we learn to make better choices in future decisions.
Training telehealth workers on core soft skills like communication, empathy and agility will drive patient-centric experiences now and long after the pandemic subsides.
To improve the effectiveness of your customer service training programs and develop strong leaders, here are six soft skills to integrate into your programs.
Enabling employees to be more resilient and develop the areas that challenge them will continue to be vital.
Everybody has different communication styles, and learning how to adapt to your team members’ styles can help you succeed.
By knowing what motivates your workers to accept or reject change, you’ll increase your chances of long-term success.