Influential communication skills aren’t easy. If they were, everyone would command attention, respect and the ability to influence others to act upon what they had to say. Poor communication skills run rampant, costing time and productivity.
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Missed deadlines, decreased productivity, low morale and a culture of fear are all symptoms of a lack of trust and effective communication among team members. L&D can help build the trust and communication skills needed for team members to succeed.
The phone is one of the best ways to connect, serve and build relationships, so it’s important to teach your sales team how to make successful sales calls. Here are some tips for them to improve their calls.
Intent is the motivation or purpose behind our action. Although our intent may be good, if it is not communicated well or the behavior that follows doesn’t match it, then the outcome will not go as planned.
Training Industry today announced its 2019 Readership and Editors’ Awards at the Training Industry Conference & Expo in Raleigh, NC.
Constant communication is the cornerstone of today’s workplace, yet many of us allow frustration or anger toward a colleague to linger until a conflict arises. This communication style is not only inefficient; it is also unproductive.
Texting is great when you need to convey information, confirm a plan, check in on a status or send a warm reminder photo of home. But supervision by text, email or smoke signal doesn’t cut it.
It’s odd that in this day and age, when we discuss mental health so openly, we miss discussion of the impact of long-term stress when dealing with toxic people. Long-term stress impacts performance.
Idioms provide wonderful sales tools. Here are seven favorite idioms for salespeople to use in their everyday conversations with clients and prospects.
Many people have difficulty handling emotionally charged discussions and conflict, managing emotions, and communicating authentically. The inability to deal effectively with high-stakes conversations also costs organizations an enormous amount of time and