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3 “Soft Skills” that Are Actually Hard Skills

4 min read
Some say soft skills (e.g., emotional intelligence, communication and change management) are the most important, and others say hard skills (e.g., technology, customer service and basic work skills) take priority to enter and thrive in the workforce.
At the end of the day, every close relies on a salesperson’s ability to connect in the opening phase of the process. The most important thing a sales trainer can do to help increase successful outcomes is to help reps learn how to connect with buyers.
Today Rehearsal, the provider of best-in-class video-based practice software and services, announced the first major UX upgrades to its application since launching in 2015: the introduction of Channels.

In Defense of Conversation as a Hard Skill

4 min read
How an organization approaches conversation skills can have a significant impact on its company culture and bottom line. At the end of the day (or fiscal year), conversations are at the heart of everything we do. Conversations determine what happens.