Constant communication is the cornerstone of today’s workplace, yet many of us allow frustration or anger toward a colleague to linger until a conflict arises. This communication style is not only inefficient; it is also unproductive.
Some say soft skills (e.g., emotional intelligence, communication and change management) are the most important, and others say hard skills (e.g., technology, customer service and basic work skills) take priority to enter and thrive in the workforce.
Many people have difficulty handling emotionally charged discussions and conflict, managing emotions, and communicating authentically. The inability to deal effectively with high-stakes conversations also costs organizations an enormous amount of time and
At the end of the day, every close relies on a salesperson’s ability to connect in the opening phase of the process. The most important thing a sales trainer can do to help increase successful outcomes is to help reps learn how to connect with buyers.
No one has perfect communication skills; some just keep trying, while others stay the same in their place of comfort over courage. Be the person who tries! Here are some tips to use as a leader for some of the more challenging types of conversations.
How effectively you communicate with your boss can impact your success at your organization. It can determine whether or not your ideas become realities. And it can play a huge role in the level of rapport you establish with your boss.
How an organization approaches conversation skills can have a significant impact on its company culture and bottom line. At the end of the day (or fiscal year), conversations are at the heart of everything we do. Conversations determine what happens.
There’s no debate about the power of storytelling in business. Stories persuade and inspire. They help people visualize the future, and they bring complex data to life. They build trust and understanding between the storyteller and the listener.