TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today released an update of its Sidekick agent coaching system.
Coaches work with leaders to see possibilities, figure out where resistance might appear and find ways to overcome it. In this way, coaches can play an essential role in leading change. To make change happen, everyone has to confront its scariness.
In human services, coaching and technology should go hand in hand. Too often, however, the two concepts stand alone. Coaching is important in a change initiative. The first step? Select an internal team of coaches to connect all the pieces.
Executives have little choice but to push forward. For newly minted executives, pressure to perform is high, but the behaviors that earned them a promotion may not help them succeed in their new role. What to do when their old behaviors don't work well?
The Ken Blanchard Companies®, a global leader in management training and coaching, today announced that its board of directors has named Scott Blanchard as the new president of The Ken Blanchard Companies.
The emphasis on growth and development in the workplace is reaching great peaks. According to the LinkedIn 2019 Workforce Learning Report, 94% of employees say they would stay at a company longer if it invested in helping them learn.
Some organizations have recognized that offering coaching as an employee benefit is a smart move for all involved. Organizations benefit from improved performance, retention and engagement, and employees receive the support they need to reach their goals.
Friendships between leaders and their constituents have always been a questionable activity in business. While some leaders are able to leverage those relationships as a powerful networking tool, others have allowed them to create toxic cultures.