Coaching employees is not what it used to be. In response to the demands of the knowledge economy, workplace coaching is no longer about giving directions; it’s about helping employees take ownership. Yet few managers know how to do that.
How can two coaching conversations, where everything seemed the same on paper, turn out so differently in practice? Managers who are new to coaching quickly discover that no two coaching conversations are alike – because no two people are alike.
The way people work has changed dramatically. Gone are the days of large, stable organizations and strict 9-to-5, Monday through Friday schedules. Now, people work anywhere they have Wi-Fi.