Frontline workers not only represent the company to its clients and customers, but they are also responsible for building a lasting relationship with them. Despite their importance, organizations tend to overlook them when it comes to training.
How does one go about designing a chatbot? And just how smart can a chatbot be? The primary design sensibility when building your first learning chatbot is to be disciplined in defining the scope of what the chatbot does (and doesn’t do).
For many years, e-learning designers have relied on chatbots — those handy little digital “helpers.” With the introduction of faster internet connections and better development tools, chatbots are no longer just digitized voices behind animated...
In today’s tight talent market, retaining your best employees can be just as important as recruiting promising new ones. In addition to traditional methods, such as mentoring, new technologies are providing additional ways to manage and retain employees.
Training Industry today announced its selections for the 2019 Top Training Companies™ lists for the training delivery sector of the learning and development market.
On Monday 10th June at the CogX Festival of AI and Emerging Technology, startup Workio is launching the first BETA version of their app to help codify company culture and unlock hidden business performance.
Artificial intelligence (AI) has made a big splash in the training industry. From automating certain administrative tasks to enabling adaptive learning platforms that provide truly personalized learning, the applications have been numerous – and...
How can data and analytics help create proactive and prescriptive learning delivery methods to improve outcomes?