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3 “Soft Skills” that Are Actually Hard Skills

4 min read
Some say soft skills (e.g., emotional intelligence, communication and change management) are the most important, and others say hard skills (e.g., technology, customer service and basic work skills) take priority to enter and thrive in the workforce.
Every transformation is, at its core, about ideas. You can’t change fundamental behaviors without first changing fundamental beliefs. That’s why every change effort needs to start with training to indoctrinate the values and skills that will drive...
The business context is changing rapidly, and leadership development needs to change with it. If not, it risks becoming ineffective at preparing leaders for today’s digital economy.
Whether you work in a small business, a nonprofit or a multinational corporation, dealing with change is part of the job. Coaching is one of the most effective ways for companies to get everyone on board and aligned for change projects of any magnitude.
Resistance to sales training often stems from learners’ self-image: “I’m not the kind of person who does this behavior.” This leads to a rubber band effect, whereby they learn new material but don’t implement it, because it conflicts with their...