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3 “Soft Skills” that Are Actually Hard Skills

4 min read
Some say soft skills (e.g., emotional intelligence, communication and change management) are the most important, and others say hard skills (e.g., technology, customer service and basic work skills) take priority to enter and thrive in the workforce.
Every transformation is, at its core, about ideas. You can’t change fundamental behaviors without first changing fundamental beliefs. That’s why every change effort needs to start with training to indoctrinate the values and skills that will drive...