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Tag: behavior change
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What drives behavior change? Is it the ample opportunities to practice the desired behavior? Is it the well-designed training program or the consistent support of the manager?
Most organizations struggle with achieving sustained behavioral change as a result of training.
A friend and colleague have rightly noted more than once, “If you can measure it, you can change it.” Make no mistake, I agree whole-heartedly. Also make no mistake, not everyone is willing to measure.
Every workplace has some behavior they need to change. Whether it’s getting the sales team to improve their success rate by relying on what they know rather than whom they know, or whether it’s training front-line employees to be better at customer...