The single most effective way you can improve productivity and sales within your business is to align your whole organization around the customer experience. This idea might sound like a simple and clear-cut way to operate, but it requires commitment.
You have probably heard the debate around the skills gap, the mismatch between the skills that employers will need to compete in the global economy and the skills that their employees actually have. You might even be actively trying to address it.
Is kindness a business currency? Kindness is essential both in business and our personal lives. More than profit and revenue, kindness helps us build meaningful relationships that, whether we expect them to or not, will benefit us in the long run.
Do some people have an innate ability to think strategically, or can such a skill be developed? Anyone can develop and competently practice the skill of strategic thinking. Everybody in an organization can and should be thinking strategically.
Our conversation about change and alignment started in June 2017, shortly after Dina became head of corporate training and development at Kuwait National Petroleum Company (KNPC), one of the world’s largest oil refiners.
Aligning your people strategy with your growth strategy means putting your people at the heart of your business and will help you achieve the success you’re looking for.