Most Recent

Aligning Your Organization Around the Customer Experience

4 min read
The single most effective way you can improve productivity and sales within your business is to align your whole organization around the customer experience. This idea might sound like a simple and clear-cut way to operate, but it requires commitment.

Sales Organization Inspection Checklist

Sponsored20 sec read
Stop chasing elusive reasons for performance issues in sales, and gain a clear view of what is going on. Download this visual model and see where you stand.

Is Kindness a Business Currency?

4 min read
Is kindness a business currency? Kindness is essential both in business and our personal lives. More than profit and revenue, kindness helps us build meaningful relationships that, whether we expect them to or not, will benefit us in the long run.

The Big Lie in Leadership Development

6 min read
Most training dollars are largely wasted, and it doesn’t need to be that way. The reality is that Awareness ≠ Change, but most training and development programs operate on the assumption that Awareness = Change, leading to a waste of time and...