Boston – September 6, 2018 – Thought Industries, one of the fastest growing online learning SaaS companies, today announced the launch of the ‘Voice of the Customer’ program, a new channel designed to give Thought Industries customers a direct voice in new product features and enhancements. The ‘Voice of the Customer’ program was developed by Thought Industries with the mission to give their customers a real voice in the development of the product, including new ideas, enhancement requests, and current product feedback.
Thought Industries views customers as partners, integral to the success and growth of the business. ‘Humility’ and ‘innovation’ are among the company’s core values, embedded in the organizational DNA to allow for the best ideas and minds to drive product development. Customer ideas, feedback, and insights help Thought Industries unearth new discoveries that drive substantial value and business impact every day. Over half of Thought Industries product enhancements and releases are driven directly by its customers, ensuring the product continues to deliver the most up to date, agile, intuitive, and easy-to-use learning technology for the foreseeable future.
“With so many customers using the Thought Industries platform, and several thousand global users sending in brilliant product ideas, requests, and feedback every day, we need a scalable, effective, and accountable channel to ensure our customer voices remain heard,” says Thought Industries VP of Customer Success Samma Hafeez. “We pride ourselves on being great listeners who care deeply about the sentiment of our customers. Businesses choose Thought Industries over many other established eLearning solutions because they know they have our ears.”
About Thought Industries
Thought Industries powers the business of learning with the world’s first Learning Business Platform and Customer Learning Platform. Offering a comprehensive suite of enterprise-level learning delivery and monetization tools, the customizable platform enables businesses and organizations to deliver engaging and fully-branded learning experiences to their business and consumer audiences. From creating online courses to managing an online learning business, the platform hosts a library of powerful, easy-to-use features that enable organizations to get to market quickly and cost-effectively. Follow us on Twitter, LinkedIn, and Facebook.