London – June 29, 2017 – Blackjack Promotions, the staffing solutions, travel retail and experiential specialist, has linked up with Penny Blake Associates (PBA), the acknowledged experts in training luxury brand retail personnel, to take its client services offering to the next level.
PBA’s founder, Penny Blake, will not just be running courses for Blackjack’s specialist luxury retail staff in the latest tactics and best practices in engaging with high-value customers, she will also be providing Blackjack’s managers with coaching and leadership modules and identifying and educating select staff to become accredited trainers themselves.
Under the training programme ‘Succeeding in the Luxury Arena’, Blackjack team managers will cover off a range of topics including ‘The Luxury Arena’, ‘Emotional Intelligence”, ‘Moments of Truth’, ‘Creating a Wow Experience’ and ‘Luxury Sales Model’.
Leanne Nutter, Head of Client Services at Blackjack Promotions, says: “Luxury brands rightly demand best-in-class brand ambassadors, and over the years Blackjack has invested significant resources in developing our retail staff. Our latest training programme, however, takes things to another level. The clients we’ve already told have been very excited – they have all heard of Penny and her team and many of them have used her services themselves.”
Penny Blake of PBA says: “Blackjack’s commitment to training its staff in how best to engage with high-value customers in the luxury retail space is highly commendable – they realise that people are an organisation’s best asset which sets Blackjack apart as the market leader in recruitment.”
PBA works with many luxury brands internationally, many of which are also Blackjack clients.
About Blackjack Promotions
Blackjack Promotions is the UK’s leading staffing solutions, travel retail and experiential specialist. Everything it does is committed to connecting consumers with brand experiences that are exciting, engaging, immersive, and that ultimately provoke a real emotional response. Its core service offering falls under four headings: travel retail, customer service, experiential and logistics. It also works hand-in-hand with agency partners and media owners using its experiential expertise to bring brands and briefs to life.
The company was founded in 1995 and acquired by OmniServ Limited, the European division of Air Serv Corporation, owned by ABM, in 2013. Its UK headquarters are in London, where it employs approximately 1,000 staff, in addition to its database of 8,000+ field staff. Blackjack is an IPM member agency and has been ranked in the top 10 league tables for both experiential and field marketing. Find out more at www.blackjackpromotions.co.uk.
About Penny Blake Associates
Established in 1990, Penny Blake Associates meets the needs of global organisations for business focused training that really builds people’s confidence and skills, at all levels of the organisation, so that they can achieve their business aims across a wide range of management functions. It achieves this by drawing on the extensive business experience of its highly knowledgeable consultants, who help participants turn theoretical knowledge into practical skills that can be used in the workplace to achieve specific desired business outcomes.
All of PBA’s programmes are tailored to suit individual client needs, and are delivered with a passion and commitment that has become well known in the industry. Its team of consultants have now expanded to enable PBA to provide a truly international service, delivering workshops in emerging and global markets in the local language.
