October 9, 2017 – Minneapolis – Conflict in the workplace is unavoidable. The typical manager spends 25-40% of his or her time dealing with workplace conflict (that is 1-2 days every workweek). Conflict, the difference of opinions involving strong emotions, can range from brief explosive disputes to subtle, long-lasting issues.

Wiley’s Workplace Learning Solutions, publishers of The Everything DiSC® brand assessment tools introduces a new program and assessment – Everything DiSC Productive Conflict – to provide learners with techniques to improve self-awareness around conflict behaviors.

EVERYTHING DiSC Productive Conflict defines how each of the DiSC styles handles conflict, by defining both destructive and productive tendencies. Participants will discover their own behaviors and examine how to improve their personal approach to conflict. Colleagues will do the same. All participants will then come together to learn how best to work with different styles.

“By focusing on self-awareness of destructive thoughts and behaviors, Everything DiSC Productive Conflict helps participants choose more productive responses, ultimately improving workplace results and relationships, ” explains Susie Kukkonen, Vice President, Partner Channels. “Conflict is an inevitable part of relationships and can be productive if you are aware of your own behaviors and tendencies.”

The learning program takes approximately four hours to facilitate. The assessment itself takes between 15-25 minutes to complete. Results are broken down into three modules:

Module 1: Learning about DiSC® styles and conflict: How do you, as an individual, react to conflict?

Module 2: Exploring destructive responses: How can you better recognize your destructive behaviors and what might trigger them?

Module 3: Changing your response: How can you choose a more productive response?

Everything DiSC Productive Conflict is designed to be run without any existing knowledge of DiSC. As such, sufficient information is provided so that participants leave the session not only with a solid working knowledge of the DiSC model, but also with a sound understanding of how to engage in more productive conflict behaviors within their interpersonal work relationships.


The four styles of Everything DiSC are:

D – Dominance, i – Influence, S – Steadiness, and C – Conscientiousness.

  • Those with the D style are typically direct and tough-minded. During conflict, they tend to focus on logic and victory or winning.
  • The i style tends to be lively and enthusiastic. During conflict, they value expression and feelings.
  • Those with the S style tend to be patient and even-tempered. During conflict, they attend to feelings, but also seek to gain consensus.
  • Lastly, the C style is typically analytical and private. They want to make sure justice and logic are introduced during conflict.
  • People can also a have a blend of styles, for example, Di or SC.

Assessments/profiles are available for media and review purposes. Please contact me directly at Tess@TessWoodsPR.com or 617-942-0336.

For more information about Everything DiSC Productive Conflict, visit www.everythingdisc.com.

Everything DiSC products are exclusively distributed by Everything DiSC Authorized Partners.

About Wiley

John Wiley & Sons, Inc. (NYSE: JWa and JWb) is a global provider of knowledge and knowledge-enabled services that improve outcomes in areas of research, professional practice, and education.  Through the Research segment, the Company provides digital and print scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising. The Professional Development segment provides digital and print books, online assessment and training services, and test prep and certification.  In Education, Wiley provides print and digital content, and education solutions including online program management services for higher education institutions and course management tools for instructors and students. The Company’s website can be accessed at www.wiley.com