The Request for Proposal (RFP) is the most important and widely used document in the proposal stage of Training Outsourcing. The RFP is intended to provide the supply side company with the necessary information needed to submit a comprehensive and definitive approach to outsourcing the learning function. The higher the quality of the RFP, the higher the quality of proposal received from the supply side company.
The document includes an executive summary, a detailed description of the process to be outsourced, volume and value metrics of operations for the past 1-3 years, specific process and performance expectations of the outsourcing supply partner, a responsibility matrix defining expected responsibilities of both the demand side company and the supply side company, and proposal guidelines to be followed by each company.
An RFP is typically 15-30 pages in length, depending on the complexity of the operation. High level pricing information is generally solicited in the RFP, although specific pricing to be used for contracting is generally not valid at this stage.