Design thinking is a key tool that your training organization should be using to address the changing business needs of your current and future workforce. By adopting this agile, solution-based methodology, you’ll first work to understand the problem(s) at hand, and then identify innovative solutions. Because design thinking is a form of human-centered design, this methodology offers you a framework for addressing training needs while also considering the learner’s experience.


In this master class, you will learn how to:

  • Define the term design thinking in the context of aligning learning solutions to business problems.
  • Discuss a design thinking process that will offer you a deeper understanding of business problems and help you identify innovative learning solutions.
  • Practice using design thinking to determine a learning solution to a problem at your organization.

During the class, you’ll complete the following lessons, which also include practical application activities:

  • Lesson 1 – What is Design Thinking?
  • Lesson 2 – Overview of the “Process” of Design Thinking
  • Lesson 3 – Practice Design Thinking: Empathize
  • Lesson 4 – Practice Design Thinking: Define
  • Lesson 5 – Practice Design Thinking: Ideate
  • Lesson 6 – Practice Design Thinking: Prototype
  • Lesson 7 – Practice Design Thinking: Test
  • Lesson 8 – Practice Design Thinking: Reiterate

View the course agenda for more detail about what you will learn in this course, or contact us to speak to someone directly.