Dr. Paul Leone
Paul is an industrial-organizational psychologist with over 16 years of experience conducting return on investment (ROI) case studies and evaluating the impact of employee training initiatives for top Fortune 100 companies such as American Express, Verizon and Nissan. His impact studies have been published worldwide and presented at international conferences. Dr. Leone is the founder of MeasureUp Consulting, where he helps training organizations around the world define the true value they bring to their company’s bottom line. His ground-breaking book, “Measuring and Maximizing Training Impact: Bridging the Gap between Training and Business Results” was published by Macmillan in 2014.
LAURA SMITH DUNAIEF, CPTM
Laura has over 20 years’ experience as a manager and director for retail and wholesale financial services organizations, including as director of training and development for Schwab Capital Markets. Prior to leading the training organization, she held roles as diverse as director of customer service Initiatives and manager of correspondent execution services, both for Schwab Capital Markets, and Vice President and Branch Manager of a Boston-area retail brokerage office for Charles Schwab.