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While the onboarding process represents one small piece of an employee’s journey, we embrace the realization that employees make judgments and form opinions about their organization every single day – including the day they join our agency.
At WCCO Belting, a decade of exponential growth pushed employee training to the bottom of the priority list.
An employee did something, someone observed her doing it and so a box was checked. This oversimplification of on-the-job training (OJT) evaluation is all too often the only performance feedback employees and managers see.
Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen.
Small and mid-sized businesses are in a great position to leverage workforce training to improve performance and build loyalty.